Slow, unstable, or unreliable computers
Startup delays, freezing, crashes, heat, storage pressure, background software, and performance that has changed without a clear reason.
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Mac + Windows help · Homes and small offices
Get a clear diagnosis before replacing the computer.
Scoped Mac and Windows troubleshooting for Greater Boston homes and small offices, available on-site or remotely. We trace slow performance, software failures, updates, accounts, storage, data concerns, and setup problems to a practical next step.
Describe the computer issueWork stopped or time-sensitive? Call (617) 209-9228.
Greater BostonOn-site + remote
What we handle
Diagnosis and setup for the problems that interrupt normal use.
We begin with the symptom, recent changes, and what you need to preserve. The first goal is a defensible diagnosis—not a reflexive recommendation to buy something new.
Software, updates, and startup problems
Failed updates, applications that will not open, repeated prompts, browser problems, unwanted software, and settings that changed unexpectedly.
SoftwareAccounts, email, and sign-in issues
Password and recovery cleanup, Microsoft or Apple account confusion, email setup, multifactor authentication, permissions, and sign-in loops.
AccessFiles, backups, and logical recovery
Missing files, damaged profiles, backup checks, cloud-sync confusion, and careful best-effort recovery when the storage device is still readable.
DataNew computer setup and migration
Backup verification, data transfer, account setup, applications, printers, security settings, and confirmation before the old computer is erased.
SetupRepair-or-replace guidance
A plain assessment of support status, performance, storage, risk, likely remaining life, and whether replacement is the more responsible choice.
DecisionWhat you leave with
A working computer—or an honest next decision.
A one-off visit should end with the issue resolved, a clearly documented next step, or a responsible referral when the work requires a different specialist.
- The symptom and likely cause explained in plain language
- Controlled changes rather than guess-and-check clicking
- Important data considered before resets or replacements
- A clear boundary between software support and physical repair
- Replacement advice based on the computer and the work it needs to do
Common questions
Before we work on the computer.
Do you work on both Macs and Windows computers?
Yes. We troubleshoot current and reasonably supportable Macs and Windows PCs for homes and small offices. We confirm fit before accepting work involving unusual hardware, specialized applications, or unsupported operating systems.
Can the work be done remotely?
Many software, account, email, update, and configuration issues can be handled remotely when the computer can connect safely. Hardware symptoms, network problems, migrations, and some recovery work are usually better assessed on-site.
Do you repair screens or components inside the computer?
No. We do not replace screens, batteries, keyboards, logic boards, storage chips, ports, or other internal components, and we do not perform soldering or liquid-damage repair. We can diagnose the situation, protect accessible data, recommend replacement, or refer you to an appropriate repair specialist.
Can you recover missing data?
We can investigate missing files, cloud sync, backups, profiles, and logical recovery when a device is still readable. Recovery is never guaranteed. A clicking, dropped, liquid-damaged, or electrically failed drive may require a specialist recovery lab, and continued use can make the outcome worse.
Should I buy a new computer before calling?
Usually not. A short assessment can distinguish a configuration problem from an aging or unsupported computer. If replacement is appropriate, we can recommend a suitable model and handle migration without overselling specifications you will not use.
What changed, and what do you need the computer to do?
Include the Mac or Windows model if known, the exact symptom, when it began, recent updates or changes, and whether important files may be at risk. Call (617) 209-9228 if work is stopped or the situation is time-sensitive.